1. What types of jewellery do you offer?
We offer a stunning collection of bracelets, necklaces, rings, and earrings designed to complement every style and occasion. Our pieces range from minimalist elegance to bold statement designs, ensuring there’s something for everyone.
2. What materials are used in your jewellery?
Our jewellery is crafted with high-quality materials, including gold-plated, sterling silver, stainless steel, and premium cubic zirconia for a luxurious and long-lasting finish. Each product description provides specific material details.
3. Is your jewellery tarnish-free and hypoallergenic?
Yes! We prioritise durability and comfort. All of our pieces are tarnish-resistant and hypoallergenic, making them suitable for sensitive skin. Feel free to continue to use your favourite perfume or lotion, without having to take your Hania jewellery off.
4. Is there any warranty on The Hania jewellery?
Absolutely! We stand by the quality of our jewellery, which is why every piece from The Hania is covered by a one-year warranty. This warranty applies to all purchases made directly from The Hania and covers any manufacturing defects under normal use.
If an item is found to have a manufacturing defect within the warranty period, we’ll replace it free of charge with the same design. If an exact replacement isn’t available, we’ll offer an alternative of equal value or a similar style.
Any replacement piece will come with a new one-year warranty starting from the date of issue.
5. What is not included in the warranty?
Lost or stolen items.
Normal wear and tear, mishandling, or inadequate care.
Damage resulting from repairs or modifications by a third party.
6. How do I make a claim?
Kindly send us an email on hello@thehania.com with a photo of the product, your order number, description of the issue and we will contact you with next steps.
7. Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary based on your location. You can view the available shipping options at checkout.
8. How long does shipping take?
Processing Time: Orders are processed within 1-3 business days.
Standard Shipping: Estimated delivery time is 5-12 business days depending on your location.
Express Shipping: Faster options are available at checkout.
9. What is your return and exchange policy?
We accept returns and exchanges within 14 days of receiving your order. Items must be unused, unworn, and in their original packaging. Please contact our support team at hello@thehania.com to initiate a return.
10. My item arrived damaged. What should I do?
We sincerely apologize for any inconvenience. If your item arrives damaged or defective, please email us at hello@thehania.com within 48 hours of delivery with your order number and photos of the damaged item. We’ll be happy to assist you with a replacement or refund.
11. Can I cancel or modify my order after placing it?
We process orders quickly, so modifications or cancellations can only be made within 12 hours of placing your order. Please contact us as soon as possible at hello@thehania.com if you need changes.
12. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package’s progress.
13. Do you offer custom or personalized jewellery?
At the moment, we do not offer customization, but we’re always working on expanding our collection. Stay tuned for future updates!
14. How can I contact customer support?
For any inquiries, feel free to email us at hello@thehania.com or message us through our Contact Us page. We’re happy to assist you!
